🔐 Data Protection Policy

Grandbet Privacy Policy — Your Data Is Completely Safe With Us

Grandbet believes protecting your personal data is our greatest responsibility. This Privacy Policy clearly explains how your data is collected, used, and kept secure.

Last Updated: January 2026
SSL Encrypted
GDPR Compliant
Published in Bengali

Why Grandbet Leads in Protecting Your Data

The key pillars of our Privacy Policy at a glance

🔒
256-bit SSL Encryption

All your data and transactions are protected with military-grade encryption. No third party can access your data.

🚫
No Sale of Data

Grandbet never sells your personal data to advertising companies or any third parties.

🌐
International Standards Compliant

Grandbet operates in full compliance with GDPR and international data protection regulations. Your rights are our top priority.

👁️
Full Transparency

What data we collect and why we use it — everything is clearly set out in this policy.

Your Control

You can view, correct, or request deletion of your data at any time.

🛡️
Active Cyber Protection

Grandbet's security team monitors systems 24/7. Any suspicious activity is blocked immediately.

Who This Policy Applies To

This Privacy Policy applies to the Grandbet (grandbet.bid) website and all related services. By using our platform, you are considered to have read and agreed to this policy.

📋

1. Introduction & Scope

Grandbet is an international-standard online gaming platform serving players in Bangladesh with entertaining experiences. We believe protecting your privacy is not just a legal obligation — it is our ethical commitment.

This Privacy Policy explains what information Grandbet collects, how it is used and stored, who it may be shared with, and what rights you have over your own data. Grandbet's Privacy Policy is built in accordance with internationally recognized GDPR guidelines.

Whether you are opening an account, making a deposit, playing games, or contacting customer support — your data is protected every step of the way. Our security measures are continuously updated to ensure your data is never at risk.

If you have any questions, feel free to reach out to us directly. Our data protection team is always ready to address any concerns promptly.

📦

2. What Types of Information We Collect

Grandbet collects only the information necessary to provide our services. We never collect unnecessary or excessive data. The types of information we collect are described below:

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Registration & Notifications
Financial Information BKash/Nagad number, transaction history Payment Processing & Fraud Prevention
Technical Information IP address, browser type, device information Security & Performance Improvements
Gaming Information Betting history, win and loss records Responsible Gaming Monitoring
Cookie Data Session cookies, preference settings User Experience Improvement

Information you share when contacting support is retained solely to resolve your issue. It is never used for marketing purposes.

⚙️

3. How Information Is Used

Grandbet uses your information only for the purposes outlined below. Your consent will always be obtained before your data is used for any new purpose.

  • Account Management: To create and update your profile and ensure account security.
  • Payment Processing: To process deposits and withdrawals securely.
  • Identity Verification: To complete the KYC process and verify your age.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Customer Support: To resolve your issues quickly and effectively.
  • Legal Obligations: To comply with applicable laws and regulatory authority requirements.
  • Responsible Gaming: To detect signs of problem gambling and intervene in a timely manner.
  • Service Improvement: To improve platform performance and enhance the user experience.
  • Promotional Communications: To send you offers and bonus information with your consent. You can opt out at any time.

Important: Grandbet never sells your personal information to advertisers or marketing companies.

🤝

4. Information Sharing & Disclosure Policy

Grandbet may share your personal data with third parties in limited and specific circumstances. In every case, we ensure the highest level of privacy is maintained.

  • Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to process transactions.
  • Identity Verification Service: Information may be shared with licensed verification agencies for the KYC process.
  • Game Provider: Certain session data may be shared to ensure games run correctly.
  • Law Enforcement Agencies: Data may need to be disclosed under a court order or legal obligation.
  • Auditors & Regulatory Authorities: Information may be shared with regulatory authorities to maintain licensing compliance.

Before sharing data with any third party, Grandbet ensures that the party adheres to the same privacy standards we uphold. We never send your information to advertising networks or data brokers.

🍪

5. Cookies & Tracking Technologies

The Grandbet website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

  • Essential Cookies: Required for login sessions, security tokens, and core site functionality. These cannot be disabled.
  • Functional Cookies: Remembers your language preference, theme settings, and other choices.
  • Analytics Cookies: Used to understand how many users are viewing each page — without any personally identifiable information.
  • Security Cookies: Helps detect automated attacks and bots.

You can delete existing cookies or block future ones through your browser settings at any time. However, disabling certain essential cookies may affect the functionality of some site features.

Grandbet does not use any third-party cross-site tracking or advertising cookies.

🗂️

6. Data Retention Period

Grandbet retains your data only for as long as necessary. Once the retention period ends, your information is securely deleted or anonymized.

  • Active Account: All data is retained while your account remains active.
  • After Account Closure: Financial data is retained for a minimum of 5 years (legal obligation).
  • KYC documents: May be retained for 3 to 7 years after account closure.
  • Gaming History: Retained for up to 2 years for dispute resolution and audit purposes.
  • Support Contact: Retained for up to 1 year after the issue is resolved.
  • Marketing Consent: Marketing data is deleted immediately upon withdrawal of consent.

Once the designated retention period ends, your data is permanently deleted or anonymized in a way that makes it impossible to identify you.

⚖️

7. Your Data Rights

Under Grandbet's Privacy Policy, you have full control over your own data. Contact our support team to exercise any of the rights listed below.

  • Right to Access: You can request to see what information we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: In certain situations, you may request that your data be deleted.
  • Right to Restrict Processing: You may request that your data be restricted from use in certain circumstances.
  • Data Portability: You can export your data in a machine-readable format.
  • Right to Object: You may object to the processing of your data for specific purposes.
  • Withdrawal of Consent: You may withdraw your consent to marketing communications at any time.

Grandbet will respond to any rights request within 30 days of receipt. In complex cases, this period may be extended by up to 2 months, but you will be notified in advance.

🛡️

8. Security Measures

Grandbet follows the highest industry security standards to protect your data. Our systems are regularly audited by independent third-party security experts.

  • 256-bit SSL/TLS Encryption: Military-grade encryption is used for all data transmissions.
  • Two-Factor Authentication (2FA): You can add an extra layer of security to your account at any time.
  • Encrypted Database: All stored data is held in encrypted form.
  • 24/7 Monitoring: Our security team monitors systems around the clock.
  • Regular Security Audits: Regular penetration testing conducted by external security experts.
  • Data Segregation: Different categories of data are stored on separate servers.

In the event of a data breach, Grandbet will notify the relevant authorities within 72 hours as required by law, and will inform affected users as promptly as possible.

👶

9. Protection of Minors

Grandbet strictly does not provide services to anyone under 18. We take extra precautions to protect the data of minors.

  • Age verification is mandatory at the time of registration.
  • A national ID or birth certificate may be requested if there is any doubt.
  • If a minor's information is identified, their account is closed immediately.
  • Data relating to minors is never retained — all records are permanently deleted.

If you become aware that a minor is using Grandbet, please notify our support team immediately. We will take swift action.

📝

10. Changes to the Privacy Policy

Grandbet may update this Privacy Policy from time to time. If changes are made, we will notify you in the following ways:

  • The "Last Updated" date at the top of this page will reflect any changes.
  • For significant changes, a notification will be sent to your registered mobile number or email address.
  • Continued use of Grandbet following any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly. If you disagree with any changes, you may request to close your account and we will return any valid balance.

Privacy Contact

If you have any questions or concerns about this Privacy Policy, please contact our Data Protection Team. Email: [email protected] — We will respond within 24 hours.

Frequently Asked Questions About the Privacy Policy

Answers to everything you might be wondering about

No, Grandbet never sells your personal information to advertisers, data brokers, or any third parties. Data is only shared to a limited extent with payment processors, KYC verification services, and where required by law.

Data is retained while your account is active. After closure, financial records may be kept for 5 years and KYC documents for 3–7 years for legal compliance. Gaming history is retained for up to 2 years. All data is securely deleted after the applicable retention period.

Yes, you can request deletion of your data at any time. However, certain information may need to be retained for a specified period due to legal obligations. Contact our support team and your request will be processed within 30 days.

Yes, but this is entirely for your protection. Gaming activity is analyzed to ensure responsible gaming and to identify early signs of gambling addiction so timely help can be provided. This information is never used against you or for advertising purposes.

Absolutely. Every marketing message includes an opt-out option. You can also disable promotional communications at any time through your account settings or by contacting our support team. No further marketing messages will be sent after you withdraw your consent.

Your data is secure — get started now!

Your privacy is fully protected at Grandbet. Register today and enjoy a secure gaming experience.

বাংলা